50 out @58

I love having the option of sending out a tweet to a vendor to make a minor gripe, to see if and how they respond. It usually ends well. I complain about what I believe is a bug, the vendor’s designated tweeter responds, we have a little conversation, the issue ends up being operator error on my part, and life goes on.

Twitter presents a completely non-disruptive option for low-grade but surprisingly high-touch customer support. And think about it… a public tech support call. That’s a bit of risk on the part of the vendor. Good on ya @vmwarefusion !